CENTRAL

Full-Time | 40 hours

Direct Report | Executive Director of Engagement

Mission of The Mount // The Mount exists to make a difference for one more.

Profile of The Mount // The Mount Church was founded in 1907 in Stafford Virginia when there weren’t any paved roads! Started by just a few families, the Mount has grown to over 3000 in attendance across 3 physical locations and a campus online. The Mount Church is a growing multi-ethnic church that has been called to make a difference for one more.

Summary

The Engagement Coordinator provides administrative, operational, and volunteer support for the Engagement Ministry across campus ministries and events. This role helps create a welcoming and organized environment by supporting guest engagement, First Steps, Membership, volunteer coordination, outreach initiatives, and campus hospitality efforts.

The Engagement Coordinator serves as a key administrative and relational support role, ensuring ministry systems, communication, volunteer teams, and engagement processes operate effectively and consistently across campuses.

General

• Effectively carry out and support the vision established by the Lead Pastor and Engagement leadership.
• Demonstrate a growing relationship with Jesus Christ and a passion for serving people.
• Commit to and uphold Staff DNA, church values, and organizational policies.
• Nurture and care for staff, volunteers, guests, and ministry participants.
• Provide administrative support for Engagement Ministry teams and campus leadership.
• Provide support and assist as needed on Sundays 7AM – 1PM
• Attend weekly Engagement and/or Campus staff meetings for planning, updates, and development.
• Attend required all staff meetings and ministry meetings.
• Provide support during weekend services, ministry events, and special initiatives as needed.
• Assist with additional duties and projects as assigned.

Knowledge, Skills and Abilities

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Administrative and office management experience preferred
• Ability to work effectively in a collaborative team environment
• Strong time management and follow-through
• Initiative and problem-solving skills
• Flexibility and willingness to adapt to changing ministry needs
• High degree of empathy and care for people
• Basic proficiency in Microsoft Office and Google Workspace
• Familiarity with Ministry Platform, Planning Center, Teams, or similar systems preferred
• Ability to maintain professionalism and confidentiality
• Ability to successfully pass a background check

Personal Responsibilities

Administrative & Operational Support

• Provide administrative support for the Engagement Ministry
• Collaborate with campus coordinators to ensure alignment and operational excellence as well as assist with resourcing global events.
• Prepare ministry documents, reports, schedules, and communication as directed.
• Assist with Planning Center and Ministry Platform data entry and management.
• Maintain organized ministry records and databases.
• Order and maintain Engagement ministry supplies and materials for all campuses.
• Enter invoices and assist with administrative financial processes as needed.
• Assist with workflow development and after-action reviews for ministry events and initiatives.
• Maintain calendars, appointments, and scheduling support for ministry leadership.

Volunteer Coordination & Team Support

• Coordinate volunteer schedules for Engagement teams.
• Recruit, onboard, communicate with, and support volunteers.
• Assist with volunteer continuity, scheduling, and team development.
• Help manage volunteer events, training, and hospitality initiatives.
• Support volunteer recruitment strategies across campuses.

Guest Engagement & Next Steps

• Support the First-Time Guest process and ensure timely communication and follow-up.
• Enter guest and attendee information into Ministry Platform and other systems.
• Assist guests and attendees as they take next steps at The Mount.
• Send follow-up emails and communication to guests, volunteers, and ministry participants.
• Assist with leader and table host communication for First Steps and Membership classes.

Event Coordination & Outreach Support

• Help coordinate and support campus-wide events, hospitality gatherings, and outreach initiatives.
• Provide administrative and logistical support for local outreach opportunities and Engagement events.
• Coordinate event registrations, volunteer assignments, and communication.